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Shipping Policy

Delivery Times New Zealand

We do our best to get orders out within 24 hours.

Generally speaking, any orders placed before 3pm on a given day will be sent out that day resulting in next day delivery to business addresses in New Zealand. 

Please allow 2 working days to residential, and 4 days to rural addresses.

Delivery time to Australia is 3-5 working days once the item is dispatched.

Tracking Shipments

When your order ships from our fulfilment warehouse, you will receive a shipment confirmation email that includes a tracking number.

Any questions about your order, please contact [email protected] and copy in [email protected]

Lost or Damaged Items

In the unlikely event your order gets lost or arrives damaged, please contact [email protected] and copy in [email protected]

Returns and Refunds

Return and refund queries should be directed to [email protected], we will try our best to accommodate to your needs and come up with a solution.